Trustworthy Everyday Help

To ensure the high quality of caregivers, we subject them to a rigorous selection process and employ various measures to assess and evaluate their skills and suitability. Here are some of the steps we take:

Identity Verification: We conduct thorough identity checks, including the verification of identification documents.

Document Verification: We carefully check the qualifications and references of caregivers to ensure they have the necessary skills and experience.

Interviews: We conduct comprehensive interviews to learn more about caregivers’ experiences and attitudes towards elderly care. This allows us to better assess their commitment and abilities.

Language Skills: Since communication is an essential part of caregiving, we assess caregivers’ language skills. We ensure they can express themselves clearly and understandably.

Rating System: We have established a rating system where customers can rate caregivers, ensuring transparency.

Our comprehensive quality control measures ensure that we connect qualified and dedicated caregivers who can comprehensively meet the needs of their customers and are well-prepared for their tasks.

Our caregivers come from various regions and countries. Each of them undergoes a careful selection and verification process to ensure they meet Helpling’s high-quality standards.

Yes, many of our caregivers have knowledge of the English language. When matching caregivers, we also consider your requirements regarding their language skills.

Caregivers perform a variety of household tasks, including cleaning and tidying up, making beds, laundry and ironing, as well as running errands. Leisure activities are also part of the service. The exact scope of services is tailored to your individual needs and preferences.

At Helpling, companions are self-employed and set their own prices. However, there is a minimum hourly rate of 27 euros. The actual cost may vary depending on the companion’s experience, qualifications, and the scope of the requested service. Customers can view the profiles of the companions and are informed of the exact hourly rate of their companion before the first paid events.
In most cases, however, the use of state benefits and potential tax advantages mean that families pay less than the price on our platform.

The cost of the service varies depending on the hourly rate of the companion and the scope and duration of the care required. You pay your companions directly via Helpling.

You can, for example, use the care money to finance this if you already have a care degree and receive care money. You can also use other offers such as Verhinderungspflege for financing if you fulfil the requirements for this.

Unfortunately, you cannot use the Entlastungsbetrag for our services

Our offering is specifically designed for seniors and other individuals in need of assistance in their daily lives. Our caregivers assist with everyday tasks and ensure that your loved one feels well-cared for.

Yes, of course! We encourage family members to be present during initial meetings and the first appointment to ensure that all parties are well-informed and comfortable.

Yes, all caregivers who are matched through Helpling are insured.

At Helpling, we specialize in everyday care. Medical care requires specific training and qualifications. Our caregivers are trained to support daily tasks but are not qualified for medical tasks.

After we have found a suitable caregiver, there will be an initial telephone conversation between you and the caregiver. This is for the purpose of getting to know each other and clarifying details. After a successful introduction, an initial in-person meeting will be arranged. After a successful meeting, regular care sessions will follow.

If you wish to cancel or reschedule an appointment, please communicate directly with your caregiver. They will try to accommodate your requests flexibly.