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FAQ

Helpling is Europe’s leading online marketplace for the placement of independent cleaning staff and other household-related services. On the website or via the app, you can book a cleaning staff or other services with just a few clicks. In addition, Helpling provides further professional services and services through partner companies, such as professional window cleaning.
With Helpling Premium, you always book your household help at a fixed price, without hidden costs. Don’t forget to secure the 20% tax advantage under §35a EStG.
We place great value on fair prices. Since each cleaning staff decides on their individual customer price, you as a customer also determine your personal price range for apartment cleaning. In the booking process, you therefore determine the price range for your apartment cleaning individually. Accordingly, you will only be referred to cleaning staff whose price matches your expectations. With Helpling Premium, you always book your professional household help at a fixed price, without hidden costs. The great thing about it is that many additional premium services, such as ironing, are already included in the price.

Independent service providers decide on their individual customer price. In the booking process, you will only be referred to service providers whose price matches your expectations.

Professional services (e.g., window cleaning) are always booked at a fixed price with full cost transparency.

Helpling Premium refers to household professionals who are permanently employed by cleaning agencies in the Helpling Premium partner network.

Helpling Select: As soon as a cleaner accepts your order, you will be notified by SMS and email. You can now get in touch with your cleaner and clarify details for the first cleaning appointment.

Depending on your location and the timing of the requested booking, it may take a little longer to find a suitable cleaning staff for you. In this case, we will contact you directly to find a solution together.

Helpling Premium: You will receive an instant confirmation of your booking. Any management of your booking will be handled by our dedicated customer service team.

As soon as a service provider accepts your order, you will be notified by SMS and email. You can now get in touch with your service provider and clarify details for the service.
Use the chat function in the app or on the website to discuss any special requests with your cleaning staff in advance. You can also note down all your wishes and priorities on a checklist. This will help your cleaning staff to focus more specifically on your preferences.

Note down all your wishes and priorities on a checklist. This will help your service provider to focus more specifically on your preferences.

For services from independent service providers, use the chat function in the app or on the website to discuss any special requests with your service provider in advance. For professional services, there is no specific preparation required; just make sure to be on-site at the agreed time for the service.

When booking a cleaning, please provide the necessary cleaning supplies. We recommend these materials. Make sure that all utensils are functional so that a good cleaning result can be achieved. Feel free to ask your cleaning staff after the first cleaning if any additional materials will be needed in the future. When booking professional services (e.g., window cleaning), all necessary cleaning supplies and utensils will be provided.
Please make sure that your cleaner/household professional, or service provider has access to your house or apartment at the agreed time. We recommend that you personally greet your cleaner/household professional or service provider before the first cleaning/service appointment. This way, you can guide them through your apartment and discuss your instructions and wishes together. Before a cleaning appointment, you can alternatively contact the cleaner/household professional via chat to coordinate a possible key handover in advance (e.g., leave it with a neighbour).
Yes. You don’t have to worry in the unlikely event of damage. The Helpling platform maintains liability insurance with a coverage amount of 5,000,000 euros, in which each cleaning staff is co-insured in the event of damage to their respective customer’s property. If the customer claims damage caused by the cleaning staff’s activities, Helpling reports the damage to the liability insurance. This covers damages from 500 euros. For damages under 500 euros and for the first 500 euros of a larger damage, you can, of course, always contact the cleaning staff directly and agree on appropriate compensation. You can find the contact details of your cleaning staff in the confirmation email you received before the cleaning. Further information on liability insurance can be found here: Liability Insurance. Please note: The decision on the regulation of damages is made solely by the liability insurance. Helpling has no influence on this.
Yes. In the unlikely event of theft, you are insured up to 5,000 euros for each cleaning appointment. Detailed information can be found here. If you have any questions, customer support will be happy to help.

Your questions have not yet been answered?

Feel free to visit our support page or contact customer service via email kontakt@helpling.de.

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