The cleaners were made aware of the recommendations of the German Federal Center for Health Education (BzgA). They were also advised to cancel upcoming appointments in case of concerns or suspected illness.
In case of a cancellation you have the possibility to support your cleaner financially via the app or website. To do so, simply select the amount you’d like to give to your cleaner during the cancellation process – Helpling will of course not take any commissions from these payments.
We recommend that you talk to your customer directly about the current situation. In addition, it also makes sense to follow the general hygiene measures when cleaning and the use of disposable gloves.
We recommend that you cancel upcoming appointments as soon as possible at the first sign of symptoms or discomfort. This will give your customers enough time to find a replacement.