Contactless Cleaning: Our response against COVID-19 | Questions? Call us: 030-56838030
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Contactless cleaning protocol: to protect customers and cleaners

A clean home can be particularly important and reassuring in the current situation. In order to be able to continue enjoying the feeling of a clean home while staying safe, we recommend customers and cleaners following these guidelines during cleaning events:

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Frequently asked questions from customers

Can I still book a cleaner?

Our service is still available and cleaners can be booked as usual.

Can my appointment take place despite COVID-19?

Please check your Helpling account regularly for updates and news before the booked appointment. If your appointment has not been cancelled in advance, your cleaning should take place.

What should I consider as a customer?

Discuss the current situation with your cleaner to eliminate concerns on both sides. We recommend the use of disposable gloves and, if necessary, new cleaning utensils. You can also point out to your cleaner any areas that require special attention in view of the current situation (e.g. door handles, window handles or the flush button on the toilet).

How were the cleaning staff informed about the current situation?

The cleaners were advised to observe the FMH’s precautionary measures. They were also advised to cancel upcoming appointments if they suspected or were concerned about illness.

I want to cancel my appointment, but still want to support my cleaner, how can I do that?

In case of a cancellation you have the possibility to support your cleaner financially via the app or website. To do so, simply select the amount you’d like to give to your cleaner during the cancellation process - Helpling will of course not take any commissions from these payments.

Frequently asked questions from cleaners

What should I consider as a cleaner?

We recommend that you talk to your customer directly about the current situation. In addition, it also makes sense to follow the general hygiene measures when cleaning and the use of disposable gloves.

Do I have to pay the cancellation fee in case of illness?

The cancellation fee is currently suspended until 31.05.2020

What should I do in case of symptoms or if I feel unwell?

We recommend that you cancel upcoming appointments as soon as possible at the first sign of symptoms or discomfort. This will give your customers enough time to find a replacement.

What possibilities are there for financial support from the federal or state government?

Because the current developments of the pandemic can be financially particularly burdensome for self-employed persons and small businesses, the federal government has adopted an aid package to cushion the economic damage. Under certain circumstances, you too may be entitled to financial support from the government as a self-employed cleaner. For more information, please visit the website of the Federal Ministry of Economics and Energy.

Based on the recommendations of the BZGA and Federal Ministry of Health we have a number of recommendations for domestic workers and customers. Please note that these are general precautions.

Keep a distance

At present you should rather do without shaking hands. It is generally recommended to keep a distance of at least 1.5 metres to others.

Washing hands regularly

The most important measure: Wash your hands thoroughly for at least 20 seconds and also dry them thoroughly.

Cough & sneeze into the crook of your arm

Use a tissue, which you can then dispose of directly - or cough/sneeze into the crook of your arm, not your hands, to prevent others from being infected.