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Frequently asked questions from customers
Our service is still available and cleaners can be booked as usual.
Please check your Helpling account regularly for updates and news before the booked appointment. If your appointment has not been cancelled in advance, your cleaning should take place.
Discuss the current situation with your cleaner to eliminate concerns on both sides. We recommend the use of disposable gloves and, if necessary, new cleaning utensils. You can also point out to your cleaner any areas that require special attention in view of the current situation (e.g. door handles, window handles or the flush button on the toilet).
The cleaners were made aware of the recommendations of the German Federal Center for Health Education (BzgA). They were also advised to cancel upcoming appointments in case of concerns or suspected illness.
In case of a cancellation you have the possibility to support your cleaner financially via the app or website. To do so, simply select the amount you’d like to give to your cleaner during the cancellation process – Helpling will of course not take any commissions from these payments.
Frequently asked questions from cleaners
We recommend that you talk to your customer directly about the current situation. In addition, it also makes sense to follow the general hygiene measures when cleaning and the use of disposable gloves.
We recommend that you cancel upcoming appointments as soon as possible at the first sign of symptoms or discomfort. This will give your customers enough time to find a replacement.