How it works

How it works

1. Enter your postcode

Enter your postcode to find cleaners available in your area.

2. Choose your preferred date

Select the preferred date, time and frequency of your clean.

3. Send your booking request

Compare cleaner profiles and prices and select who will receive your request.

FAQs

Helpling is the leading marketplace for cleaning services in the Germany. We are not a cleaning agency or cleaning company, we’re an intermediary platform that helps match customers like you with self-employed cleaners. Through Helpling, you can book a cleaner in 60 seconds.
Fair pricing is very important to us. All of the cleaners registered on our platform set their own hourly rates, and so you as a customer can choose your price range by selecting cleaners. During the booking process, you can compare profiles and prices and find cleaners in a price range that suits you best. We will only ever match you with cleaners that fit your desired price range.
The self-employed service providers were advised to carry a respiratory mask and gloves and wear them during cleaning appointments. They were also encouraged to cancel cleaning appointments early on in case of any symptoms or discomfort.
Every customer is different and if it’s the cleaner’s first visit to your home, it’s good to give them some guidance. Ideally, jot down a list of cleaning priorities for your cleaner (you can do it per room, or for your entire home). This will help them to focus on the areas that are important to you. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show the cleaner where to find your cleaning products and if you have any preferences or surfaces that need special care, make sure to let your cleaner know.
We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part in the key-handling process.
Please have all the important cleaning supplies at hand: Vacuum cleaner, mop with a bucket, all-purpose cleaner, glass cleaner, lime scale and calcium deposit remover, toilet cleaner, various cloths/sponges.
We do our best to help you find the right cleaner for your home. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can then find you the perfect match.

Yes, in the unlikely event of damage, you don’t have to worry. All cleaners are covered by a liability insurance which covers all damages above €350. For damages below €350 or the first €350 of any larger damage, you can of course always directly reach out to the cleaner involved and align with him or her on the compensation that you may expect from them. You can find the cleaner’s contact details in the confirmation email that you received prior to the cleaning. You can find more information on this topic here.

 

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