Here Are the Questions We’ll Answer
- How do I find the right cleaner?
- Can I search for a specific cleaner by name?
- What happens if my cleaner cancels on short notice?
- How soon can I book a cleaner on Helpling?
- Can I book several cleaners at the same time?
- How does the booking process work step by step?
- How does the Helpling app work?
- What cleaning services can I book through Helpling?
- What is included in the final cleaning when moving out?
- Conclusion: Booking cleaning made easy
Finding a reliable cleaner can quickly become a challenge. It takes time. The Helpling makes it easier for you to find exactly what you need.
Here you can find out the step-by-step process of booking a cleaner, which services you can book, and everything else you need to know.
How do I find the right cleaner?
The search starts with your zip code:
Once you enter it on the Helpling website or in the app, the platform shows you available service providers in your area.
The cleaners are not employed by Helpling, but work independently and use the platform to receive booking requests.
You will see real profiles right away – with names, photos, customer reviews, and prices. This builds trust and allows you to select someone who meets your requirements during the booking process.
Don’t want to commit yet? No problem. You can request several cleaners at the same time. The more service providers you request, the higher the probability that your booking will be accepted quickly.
After confirmation by a cleaner, you will receive all further information by email. This way, you have everything laid out, transparent, and accessible at any time in your user account.
Can I search for a specific cleaner by name?
Perhaps someone has recommended a specific person to you. However, for data protection reasons, you cannot search for cleaners on Helpling directly by name. But there is a simple solution: ask your friends to forward the cleaner’s profile to you using the “Share” function in their customer account.
Once you have access to the profile, you can easily and specifically submit a request.
What happens if my cleaner cancels on short notice?
Even with good planning, it can happen that an appointment may not take place. If your cleaner cancels at short notice, you need help fast. In this case, please use Helpling’s help portal. There, under “Report a problem,” you can select the appropriate option: “My cleaner canceled shortly before the appointment.”
You then have several options:
Either you reschedule the appointment, for example, if you have already discussed a replacement appointment directly with the cleaner.
Or you cancel the appointment and coordinate a last-minute alternative with Helpling customer service.
If you use the app, make sure it is up to date to take full advantage of all its features.
How soon can I book a cleaner on Helpling?
Bookings via Helpling can be made up to 24 hours before the desired cleaning date. Especially in larger cities with many available service providers, this often works without any problems, even at short notice. Flexibility in terms of time or day of the week significantly increases your chances.
Can I book several cleaners at the same time?
Yes, that is possible. If, for example, you want to have a larger area cleaned or need it done particularly quickly, you can book several cleaners at the same time for the same address.
To do this, simply enter several individual booking requests for the same period. This ensures that enough support is available, whether for a major cleaning, a move, or a special event.
How does the booking process work step by step?
Once you have decided on a cleaner, you can proceed with the booking. The process is clearly structured.
Booking a cleaner through Helpling is easy, fast, and, above all, transparent. In just a few steps, you can find exactly the support that suits your household, without lengthy research or cumbersome processes. Here’s how to proceed:
1. Enter your zip code
It all starts with your address. Enter your postal code on the Helpling website or in the app. Based on this information, the platform will show you all available service providers in your area. This gives you an immediate overview of suitable cleaners in your vicinity.
2. Set your desired date and cleaning frequency
The next step is to select how often you would like the cleaning to take place. Would you like a one-time deep cleaning? Or would you prefer regular support, for example, weekly or every two weeks? You determine both the date and time, and also specify how many hours the cleaner will be scheduled to work at your home. This allows the service to adapt to your everyday life.
3. Select a cleaner
Helpling will then suggest a selection of cleaners who fit your time slot. You will have access to profiles with photos, reviews, prices, and experience ratings. This information will help you make an informed decision. You decide who comes into your home, without any opaque matching.
4. Create a user account
Before completing your booking, create a user account. This only takes a moment and allows you to manage future bookings quickly and conveniently. Your data is stored securely, and your previous orders remain visible at all times.
5. Review and confirm your booking
In the final step, take another look at all the details: date, duration, cleaner, and price. If everything is correct, confirm your booking. You will immediately receive a confirmation email and can look forward to a clean home.
How does the Helpling app work?
The Helpling app is your mobile control center for everything related to your cleaning. You can conveniently book appointments, manage existing orders, or contact your cleaner directly via your smartphone.
After logging in, you will immediately see your upcoming appointments. If you want to change something, such as the time or duration of the cleaning, you can do so with just a few clicks. Even last-minute changes can be made without much effort.
The app informs you via push notifications in real time. If something changes, you know immediately. You don’t have to search for long or wait for feedback. Everything is clear, direct, and easy to use.
What can I expect from the Helpling platform?
Helpling makes it easy to find a reliable cleaner, with maximum transparency. Instead of complicated processes or long waiting times, you can expect a platform that offers you real choices.
You decide who you want to book. The service providers’ profiles contain everything you need to know: reviews, experience, price, and even a photo. This makes the decision easier.
If you have any questions or if something has happened, you can contact our customer service at any time.
There are no long-term commitments and no hidden costs. Everything is clear and transparent. You can keep track of your booking and your expenses at all times.
Where can I download the Helpling app?
The app is available free of charge from the Apple App Store for iPhones and the Google Play Store for Android devices.
Once you’ve downloaded it and registered, you can conveniently organize your cleaning on the go. Everything you need is right there in your pocket.
What cleaning services can I book through Helpling?
Helpling is much more than just a platform for traditional house cleaning. Here you will find services that will make your everyday life noticeably easier. Everything is carried out by independent service providers or qualified partner companies. You book what suits your lifestyle, and we connect you with the right professional.
Depending on where you live, you can request the following services via Helpling:
- Final cleaning when moving out – perfect for handing over your apartment or before moving in
- Professional deep cleaning – ideal when you need a particularly thorough clean
- Window cleaning – for a streak-free view, even on hard-to-reach windows
Booking is easy via your Helpling account. There, you can see which services are available in your area. And best of all, you can keep track of everything at all times – whether via the app or desktop access.
Do you have any special requests? No problem. Many cleaners offer additional services such as ironing or cleaning ovens and refrigerators. These options can be conveniently added during the booking process or requested in the service provider’s profile.
What is included in the cleaning service?
The exact tasks that are performed during a cleaning session depend primarily on what you agree on with your cleaner. No two apartments are alike, and customers’ expectations may vary.
It is best to discuss your wishes right at the beginning of the collaboration. A joint tour of the apartment helps to set priorities and clarify any special requests directly. Are there any sensitive surfaces, certain rooms that need priority attention, or tasks that should not be done? All of this can be easily coordinated during a short conversation on-site.
If you would like to discuss something before the first appointment, you can simply use the messaging function in your Helpling profile. This way, both sides are well prepared, and the cleaner knows exactly what is important to you.
What does a deep clean involve?
A professional deep clean goes far beyond what you would do during your normal weekly cleaning routine. The aim is to thoroughly clean areas that are difficult to reach or often neglected, giving your home a fresh, well-maintained overall appearance. To give you a clear idea of what this involves, we have summarized all the services included for you:
General cleaning in all rooms:
- Removing cobwebs from ceilings and walls
- Dusting all accessible surfaces such as window sills, light fixtures, and cabinet fronts
- Cleaning of doors, door frames, light switches, and electrical outlets
- Vacuuming or sweeping all floors, including wiping baseboards
- Vacuuming and wiping of radiators
- Gentle cleaning of smooth furniture, mirrors, and removal of fingerprints
- Vacuuming of upholstered furniture such as sofas or armchairs, including gaps
- Complete wiping of shelves, storage units, and sideboards – including removal and replacement of all items
- Cleaning of the inside and outside of cabinets and drawers (if emptied beforehand)
In the kitchen, the following is cleaned, among other things:
- Removing grease residues from cabinets, extractor hoods, and refrigerators
- Cleaning all work surfaces and the sink, including limescale removal
- Cleaning the stove, oven, and extractor hood, including filters
- Cleaning the inside and outside of the refrigerator (after consultation with the customer)
- Wiping down all handles, kitchen appliances, and small appliances such as kettles or toasters
- Cleaning the dishwasher inside and out
- Thoroughly removing grease and dirt from wall tiles and grout
- Emptying and cleaning trash cans and the surrounding area
In the bathroom, basic cleaning includes:
- Vacuuming the ventilation system, if accessible
- Polishing mirrors and cleaning fittings, towel rails, and accessories
- Disinfecting the toilet inside and out, including the flush button
- Removing limescale and soap residue from soap dispensers, sinks, and shelves
- Cleaning the shower, shower enclosure, and bathtub, including the shower rod, doors, and joints
- Removing hair and residue from drains
- Cleaning the inside and outside of bathroom cabinets (if emptied)
- Cleaning the washing machine and dryer using a cleaning program, according to the manufacturer’s instructions
If you want to get your apartment in particularly good condition, such as before a change of tenants or after a long period without thorough cleaning, basic cleaning is just the thing. You are welcome to discuss any additional requests directly with your cleaner.
What is included in the final cleaning when moving out?
Final cleaning is specifically aimed at tenants who are moving out of their apartment. The aim is to leave the apartment in a condition that is acceptable to the landlord when it is handed over. What exactly is cleaned? Here is an overview:
General cleaning work in all rooms
- Removal of cobwebs from ceilings and walls
- Dusting all accessible surfaces, such as window sills or light fixtures
- Wiping doors, light switches, frames, and sockets with a damp cloth
- Vacuuming or mopping the floors, including baseboards
- Cleaning and dusting radiators – including behind the panels, if accessible
- Polishing smooth surfaces, fronts, and mirrors
- Vacuuming upholstered furniture, armchairs, and sofas with a suitable attachment
- Wiping furniture surfaces with a damp cloth – including sensitive types of wood, if agreed
- Cleaning shelves, storage units, and sideboards, and putting them back in order
- Cleaning cupboards and drawers – inside and out (interior cleaning by agreement)
Kitchen
- Thorough cleaning of cabinets, including grease and dust residues
- Wipe down the refrigerator and remove fingerprints (empty and defrosted)
- Remove stains and residues from work surfaces
- Descale and hygienically clean the sink
- Thoroughly clean the hob and oven, and remove encrustations
- Clean the extractor hood, including the filter
- Wipe down the microwave and remove odors
Bathroom
- Remove and clean ventilation elements (if accessible)
- Clean all fittings, mirrors, and towel rails
- Clean the toilet hygienically, including the flush button and toilet seat
- Remove limescale residue from the shower, bathtub, and sink
- Clean joints and tiles, even in hard-to-reach areas
- Descale soap dispensers, toothbrush holders, and other accessories
- Clean washing machine and dryer (according to the manufacturer’s instructions)
Extra Tip:
Discuss your wishes directly with the cleaner. Every property is different. A short preliminary discussion ensures that everything is taken into account. This avoids misunderstandings and means you can rely on a professional result.
When does move-out cleaning make sense?
This service is particularly helpful when moving house. However, it can also be useful if you want to sell your property or want to tidy up after major renovations.
Does laundry or ironing form part of the cleaning service?
In short, no, classic household cleaning does not include laundry or ironing. These tasks are not part of the standard scope of services.
However, many self-employed cleaners who are booked through the platform offer additional services on request. Whether this includes washing or ironing your clothes depends on the respective service provider.
If you need assistance in this area, we recommend simply contacting your cleaner directly. A personal conversation usually quickly clarifies what is possible and what is not. A brief exchange is enough to provide clarity and easily agree on any additional services.
How do I book extra services?
Would you like to take advantage of additional services beyond classic cleaning? No problem. Many cleaners booked through Helpling are open to special requests. The important thing is to make the right arrangements in advance.
The best way to do this is to use the chat function in the app or directly on the website. This allows you to conveniently clarify before the appointment whether your desired additional service, such as window cleaning, wiping out the refrigerator, or ironing, is offered.
Another option is to create a short checklist with your priorities and save it directly in your customer profile, or give it to your cleaner at the first appointment. This way, your service provider knows exactly what is important to you and can prepare accordingly.
Tip: The clearer you formulate your wishes, the smoother the process will be on-site. Openness and communication pay off.
Why is it worth using Helpling?
Anyone who has a lot on their plate in everyday life knows the problem: housework often falls by the wayside. Helpling offers a solution that saves time and ensures a clean, well-kept home. But it’s about much more than just cleaning. From the first click to the clean result, Helpling stands for quality, flexibility, and transparency.
These are the advantages of using Helpling:
- Quick booking, clear processes:
The entire process, from selection to appointment scheduling, is digital, intuitive, and takes just a few minutes. No paperwork, no stress.
- No contracts, no hidden fees:
You only pay for what you actually use. Cancel anytime. No obligations.
- Choice of verified, experienced cleaners:
Whether you need regular help or one-time support, you decide who comes to your home.
- Liability insurance included:
You and your home are covered in case of an emergency. That creates trust.
- Customer support that is available when you need it:
A friendly team is available around the clock by phone, email, or directly in the app.
- More control, less effort:
You keep track of bookings, payments, and reviews. Everything in one place.
With Helpling, you not only get a clean house, but also a piece of your quality of life back. Because the less time you have to spend on housework, the more you have for what’s really important to you.
Conclusion: Booking cleaning made easy
Helpling makes organizing your household cleaning simple and efficient. You choose the right cleaner yourself. You book quickly, flexibly, and effortlessly online or via the app.
Whether you need one-time help or long-term support in your household, Helpling makes cleaning predictable, personalized, and trustworthy.
