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Jeffrey is now Helpling – Germany’s #1 platform for household cleaning. You have questions?? 030-56839280

Jeffrey is now Helpling

Book with the test winner

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Find your ideal cleaner with just a few clicks

1. Enter your postcode

Enter your postcode to find cleaners available in your area.

2. Choose your preferred date

Select the preferred date, time and frequency of your clean.

3. Send your booking request

Compare cleaner profiles and prices and select who will receive your request.

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The Helpling App

With the help of our app you can find and book cleaners in your area and manage your bookings clearly. Payment is also conveniently made via the app. Forget cash, annoying phone calls or appointment problems. Simply open the app, select the date and time and we will find the right cleaning help for you!

More then

1 M

cleans
Over

100,000

satisfied customers
Customer rating

4,7/5

Stars
Live in over

200

cities

Your benefits with Helpling

Your Ideal Cleaner

Compare prices and reviews of thousands of profiles and book the cleaner that suits you and your home best, in just a few clicks.

Liability & theft insurance

For your protection, all cleaners on the Helpling platform are covered by liability insurance up to €5 million. Additionally, in case of theft, you are covered up to €5,000 for each cleaning. You can find more information in our T&Cs.

Helpling – The #1 Cleaning Platform

Helpling was named the best online cleaning service 2021 by DtGV and scored highly in the categories of price, booking convenience & cleaning quality.

English Customer Service

Our English speaking customer service team is there for you – Monday to Saturday from 08:00 to 17:00 by email or phone.

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Your home, your choice

Find the right cleaning service for you with Helpling. Book an employed housekeeper with Premium and enjoy many additional services such as laundry, ironing and window cleaning. With Select, you have the option to choose your ideal cleaner yourself based on ratings, prices and testimonials from other customers.

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Personal testimonials from customers

Compare personal testimonials and reviews from customers. These you can find in the profiles of cleaners.

“Zoe is very friendly. She arrived on time and cleaned our chaotic apartment thoroughly and efficiently.”

Sarah, Berlin

“Very pleasant and friendly person, has cleaned very well – we are very satisfied with her and can recommend Pricilla to everyone!”

Anica, Hamburg

“Great work, and the communication in English works well. Coming on a regular basis now.”

Azaufa, München

FAQs

Helpling is Europe’s leading online marketplace to find self-employed cleaners and other household-related services. Book a liability- and theft insured cleaner in just a few clicks on Helpling.de or the Helpling app.
Fair pricing is important to us. Cleaners registered on our platform set their hourly rates. During the booking process, you can compare profiles and prices and find cleaners within your desired price range.

The self-employed service providers are advised to follow health and safety guidelines like wearing a respiratory face mask and gloves during cleaning appointments as well as keeping a safe distance. Further, cleaners  indicate on their profile that they comply with the 2G or 3G regulation. They were also encouraged to cancel cleaning appointments early on in case of any symptoms or discomfort.


For more information, please visit our COVID-19 info page. If you have any questions or concerns, feel free to contact customer support.

As soon as you’re matched with a cleaner, you will be notified by SMS and email. You can now contact your cleaner and discuss details about the cleaning. Depending on your location and time of the requested booking, it may take a little longer to find a cleaner. In this case, we will contact you directly and help you find a solution.
We recommend that you are home for the first clean so you can show your cleaner around and discuss any important details and wishes you may have. Some customers choose to give a spare key to their cleaner, but this decision is based on individual preferences. Please remember that Helpling takes no part in the key-handling process.
Yes. Please have all the important cleaning supplies at hand. We recommend the following: Detergents: toilet cleaner, all-purpose cleaner, glass cleaner, grease-dissolving cleaning agent Cleaning utensils: mop & bucket, broom, dustpan and brush, vacuum cleaner Cleaning cloths: microfiber cloths, sponges (non-scratch), feather duster or dusters of your choice
We do our best to help you find the right cleaner for your home. However, if for any reason you would like to change your cleaner, you can easily do so in your account and send a new request for another cleaner. It is important to let us know why you would like a replacement so we can then find you the perfect match.

Yes, in the unlikely event of damage, you don’t have to worry. All cleaners are covered by a liability insurance which covers all damages above €25. For damages below €25 or the first €25 of any larger damage, you can of course always directly reach out to the cleaner involved and align with him or her on the compensation that you may expect from them. You can find the cleaner’s contact details in the confirmation email that you received prior to the cleaning. You can find more information on this topic here.

Yes. You are insured in the unlikely event of theft up to 5,000 euros for each cleaning appointment. You can find detailed information here. If you have any questions, the customer support will be happy to help.

 

Your questions have not yet been answered?

Feel free to visit our support page or contact customer service via email kontakt@helpling.de or call +493056839280.